Tip #1
Invest in an All-In, On-Site Maintenance Agreement:
Maintenance agreements are very helpful and will save you time and money. An All-In, On-Site Maintenance Agreement makes sense even if you buy the equipment.
The All-In, On-Site Maintenance Agreement is based on a cost per A4 printed or copied page, and includes the following:
Installation | Set-up | User Training | Parts | Toner | Imaging Units | Preventive Maintenance and On Demand Call-Outs | Labour and Travel | Loan Machine Policy | Remote Care Software.
Tip #2
Prevent Paper Jams:
As the weather changes, your office environment can get humid and expose your equipment to moisture causing more paper jams. Keep your ream of paper closed and in the original packaging in a dry location (even when unopened). Do not load too much paper in the paper trays if you do not print a lot.
Tip #3
Have your Team Trained:
Your team should know the basic features and functions of the machine, but it would be ideal if your team knew maintenance basics such as how to fix paper jams correctly and replace toner cartridges. You will save valuable time.
Tip #4
Use Diverso’s Free Telephonic Support:
Diverso’s telephonic support can get you printing again in no time. You don’t have to wait for a technician – call us to assist you over the phone or via TeamViewer / Anydesk.
Email us for more information – support@diverso.co.za
This newsletter is a general information sheet and should not be used or relied on as professional advice. No liability can be accepted for any errors or omissions nor for any loss or damage arising from reliance upon any information herein. Errors and omissions excepted (E&OE).